Target Audience

Internal employees handling a huge variety of content

Challenge

JPMorgan Chase faced pressure to enhance employee productivity at scale while maintaining strict data security and compliance. Call center employees needed quick access to complex policy documentation, new employees required onboarding support, and developers needed coding assistance — all while protecting proprietary data.

Solution Approach

JPMC built an internal AI platform called LLM Suite that acts as a secure portal to access large language models without exposing company data. The platform includes EVEE Intelligent Q&A for call center agents, a general LLM Suite for content generation, and a coding assistant using GitHub Copilot integration.

Value Add

Within 8 months of launch, over 200,000 employees were onboarded, with more than half using the tools daily. Technology teams reported 10-20% productivity improvements from the coding assistant.

How to Apply This

Knowledge management and content generation pose to highly popular sectors in the field of generative AI. As a start, you can learn more about RAG solutions in this this blog post, as these pose the foundational technology for many knowledge management solutions. For content generation, you can rely on cloud-based service providers as well as free open-source solutions.

Curious about the best choices for generating content in your specific situation? Reach out to me and book a free 30-minute feasibility call.

References