Target Audience

Financial specialists, investment advisers, and AI/ML practitioners in financial institutions

Challenge

Financial operations, especially in investment policy retrieval, are highly complex and time-consuming, requiring years of specialized training. This creates bottlenecks in service delivery, leading to lost productivity and competitive disadvantage. Specialists often struggle to quickly locate relevant policies across vast internal documentation, slowing decision-making and increasing operational costs.

Solution Approach

Arcane leverages Retrieval-Augmented Generation (RAG) to instantly pinpoint relevant investment policies from an internal web platform. It uses a chat interface tailored for financial specialists, combining pre-defined frequent questions with open-ended queries. The system efficiently retrieves and presents policies, significantly reducing the time specialists spend searching for information.

Value Add

Arcane boosts productivity by orders of magnitude, enabling faster decision-making and reducing the backlog of specialized tasks. It addresses critical bottlenecks in financial operations, improving service competitiveness and operational efficiency while maintaining privacy and security standards.

How to Apply This

RAGs are established solutions for knowledge discovery - not only for policy retrieval in finance, but also legal case discovery, customer documentation, back-office processes and many more. Various cloud-based providers (e.g. Counsyl AI, Lexion, Bloomberg’s AI-powered compliance tools) offer this as a service with a focus on finance, for example.
Do you face the challenge to work in a regulated environment, or don't want to share your company data with a third-party cloud? I wrote up ways to set up your individual RAG solutions in this blog post.

Want to implement a RAG-based solution on your own company documents? Reach out to me and book a free 30-minute feasibility call.

References

Developed by RBC's AI Solution Acceleration and Innovation team in collaboration with Borealis AI, RBC's enterprise AI branch. Implemented in RBC's payments and digital journey functions.

Read more here: https://www.youtube.com/watch?v=cqK42uTPUU4